Monday, June 29, 2015

Your Cards Got Stolen--Now What?

We recovered a customer’s stolen Magic card collection a couple of weeks ago and turned the thief over to the local police. Since stuff like this happens far more often than we would like, I thought it would prove useful to pass along what the customer did that made us able to get the cards back for them.

1.        It was a break-in.  The thief forced his way into the customer’s car while the customer was somewhere else and grabbed the collection. Our guess is he had heard of Magic, knew that some of the cards had quite a bit of value and acted on impulse, not really knowing what he was grabbing.  If someone grabs your cards while you are playing at a tournament or in a store or convention, it is much more likely they know what they are getting and, since Magic cards are commodities (which I have discussed in a previous column), it is much harder to get them back. Generally, thieves who break in to steal have little to no idea what the game is, they have just heard it is worth money. 

2.       Contact stores and police.  Believe it or not, we don’t want to receive stolen property. Number one, it is illegal and number 2, we don’t want a reputation as a place to go to unload stolen cards (this is the main reason our store only gives trade on Pokemon and Yu Gi Oh. Too many skeevy people coming in to sell cards who had no idea what the game was about. They dropped off to zero after we went to a “trade only” policy.). If you don’t tell us, though, we have no idea if we should keep an eye out for your collection.  Thanks to “Storage Wars”, lots of people buy abandoned storage lockers, find cards, and come to us to sell them off. If you haven’t contacted us, we don’t know if the seller is a storage warrior or a thief.  Police in some areas are quite responsive to calls of this nature, while others will act dismissive. Still, better to contact them then not.

3.       Cards and containers, not lists and decks.  When the customer contacted us about the stolen collection, they told us “Well, I had about 260 cards and a black deck and a blue deck and a white deck in a metal tin with a deer on it.” Telling us the color of your decks and how many cards you have doesn’t help . Too generic a description. The helpful bit out of that description was the “metal tin with a deer on it”.  That is unique enough to stand out in my memory, so tell us what you have them kept in as thieves are lazy and likely will not get rid of the storage container. Also pointing out 3-4 unique or unusual cards in the set helps. Giving us a list of all the cards, not so much, since I probably won’t remember them and won’t have time to check , but noting 3 or 4 stand out cards for which we can look, such as Planeswalkers or high money cards, gives us something to key in on as we go through the collection.

In this case, the customer emailed us, mentioning the tin, and after a bit of prodding, three Planeswalkers in the collection. A few days later, we received a call from someone wanting to sell us a Magic collection. The caller did not appear to know much about Magic (see #1)and when they arrived, we spotted the tin containing the white deck and, flipping through the cards, we found the three Planeswalkers. We called the police and delayed the customer by looking up prices until they arrived. The communication from the customer convinced the police the cards were stolen and they took the seller (who said he had gotten them from a friend) into custody for receiving stolen property. The police contacted the customer, who will get his cards back.

Of course, following these steps does not mean you will get your cards back if stolen but anything you can do to get the word out increases the likelihood that you will get them back.

Friday, June 26, 2015

Observation #5 on Free RPG Day

1.       The Exception-The SoundSet cards from Syrinscape were an exception I mentioned earlier. From the description on the card, SoundSets are a set of RPG character sounds that a player can download to the “Fantasy Player” they install on their smart device or laptop. When their character does something in the game, they can play the appropriate sound through the player.  Syrinscape is a new company but they sent as many Pathfinder SoundSets as did a larger company like Paizo. However, the cards bearing the SoundSet codes were pretty small, about a quarter larger than a Magic card, meaning that we had to keep explaining what they were, otherwise people were going after the larger booklets. Once we explained them, people though them quite cool, but if we didn’t explain them, they got skipped. A larger card explaining on both sides what the customer was getting would help.

Thursday, June 25, 2015

Observation #4 on Free RPG Day

1.       Add ons- The single items included with the kit generated some interest. Most people thought the metal coins were cool but couldn’t really think of a good use to which to put them. One  Free RPG Day t-shirt wasn’t enough for this year, so we special ordered additional shirts from Off World Designs, which arrived in plenty of time for staff to wear them ahead of the day. The Chessex dice went to gamemasters but the item getting the most attention was the knock-down dice tray. Customers seemed much more interested in this than in last year’s Meeple dice tower and we will be adding the dice tray to regular stock.

Wednesday, June 24, 2015

Observation #3 on Free RPG Day

1.       Variable Quantities. The large publishers who participated-Goodman Games,  Paizo, Catalyst, Steve Jackson Games, Pelgrane-sent  more quantities of their giveaways than did the smaller publishers-Troll Lord,Wyrd,Khepera-, again with one exception to which I will get to at number 5. Since Free RPG Day is a great opportunity for smaller publishers to get materials out into the hands of those people who would show the most interest in them, I hope that smaller publishers participating next year include more copies of their contribution so we can get more of them into the hands of those gamers most likely to purchase them.

Tuesday, June 23, 2015

Observation #2 on Free RPG Day

1.       Higher quality. In the past, we have seen publishers provide single or folded page black and white photocopied freebies as their product in the selection. Almost always, those were the last items selected. This year, everything was in full color with much higher production values. All of the items we received, with one exception which I will get to later, had high enough production values that I could see it as a salable item.

Monday, June 22, 2015

Obervation #1 on Free RPG Day

This year’s Free RPG Day is winding down and I have a couple of observations on the offerings for this year (As is usual, we had a line of people waiting to get into the store before we opened and  we have done over twice a typical Saturday sales for the day):

1.       Fewer offerings. We had a lot fewer items in the kit this year, about 14 by my count. I am excluding the single item offerings such as the Kobolds Ate My Baby quickstart and Dice Tray as I considered those more “samples” than I did offerings. I counted about 14 items of which  we had a large enough quantity that we could reasonably put them out as part of the selection.