Friday, March 2, 2018

Palladium Robotech Kickstarter

Palladium announced February 27 that it would not produce the second wave of Robotech products that it funded through Kickstarter back in 2013. Apparently a big part of the problem was that the funds generated were used to produce extra Wave 1 figures for sale through distribution and distribution bought far fewer of them than Palladium had expected, thus leaving money tied up in excess inventory instead of the expected capital that would have produced Wave 2 of the figures.

In fact, we passed on buying any of the figures for sale in the store because of the success of the Kickstarter. We figures that, given the massive numbers of people who bought into the campaign, anyone who wanted the figures would get them through the Kickstarter. We had no desire to risk our capital stocking a product that Palladium had already sold to its most avid customers.

Below is the email Palladium sent out to those contacting the company about non-fulfillment of the Kickstarter:

We share your frustration and apologize for the unfortunate delay. Palladium Books has been working tirelessly to bring Robotech® fans a superior product. Progress is being made and we are moving toward manufacturing of the First Wave of releases.
Please understand, as a Kickstarter backer, you have not purchased or pre-ordered a product. You have “supported a project” in exchange for a promise of a reward. That reward had an original estimated delivery date which has passed, but that date was always an estimate, not a guaranteed deadline.
By Kickstarter’s terms of service, we are obligated to deliver on the rewards we have promised, and we will do that. We are currently working toward doing just that.
As such, we cannot offer you a refund at this time. If the time should ever come that Palladium Books cannot fulfill the terms of our Kickstarter project, we will of course offer refunds, as we would be required to do by Kickstarter.
In the meantime, please be patient. We appreciate your support of the project, and your pledge will help us to produce a fantastic product that we think everyone will enjoy.
With Appreciation,
The Palladium Books Team"